The very first place to try is the Help file that came with the software.

Activation information - Instructions for removing the time limit from the software.
Frequently Asked Questions - answers to the questions most frequently asked by our users.
File transfer and DNC settings - Some suggestions for configuring ConnectCNC to work with your CNC control.

Still have a question?
If you can't find the information you need, you can contact us by e-mail.
Please make sure to include the following:

If you are a licenced user of the software please include your order number.
The name of the software
The version of Windows on your computer
A detailed (step by step) description of the problem, including any error messages presented.

You can use this form to help organize the message if you wish.

Email support is guaranteed in English only.

Technical support by email is free and unlimited during the demo period, and for 5 years after purchase. An order number must be supplied for free support, otherwise a search fee is required.
We reserve the right to terminate support to users who in our judgment are unreasonable or abusive or who have system or other difficulties that transcend the scope of our software.